call_type values
Read
data.call.call_type in the webhook. The call-query API uses type on the record. An external provider’s call_type is not an equivalent field.Type, status, and result
An unanswered call can have
call_status: "ended" and call_result: "no_answer". The call log can also use states such as completed or incomplete; these are a different field.
Tests and contact data
- Web without contact
- Web with contact
- Phone
Analysis, recording, and transcripts arrive when available.
data.contact, call_result, from_number, to_number, and call_additional_data are omitted.Use the type in an automation
Choose explicitly which types enter the workflow. For production actions, excludetest_web_call and test_phone_call. If you also test through a widget, separate those tests by agent or a record in your system.
The follow-up recipes combine type, result, contact, and duplicate handling.
Frequently asked questions
Does a web test always have no contact?
Does a web test always have no contact?
No. It can have a contact when registration included email. The payload depends on the call’s actual contact association.
Does ended mean the call was answered?
Does ended mean the call was answered?
No. Check
call_result when present and inspect analysis for the outcome.Where can I see a complete example?
Where can I see a complete example?
In the webhook reference, with examples for each case.
Continue with
Webhook payload
Fields and examples.
Configure webhooks
Delivery, testing, and diagnostics.