Create and embed
- Open Widgets and create one for your site.
- Select the voice agent and configure the available options: icon, color, language, dark mode, and maximum duration.
- To identify visitors, configure the name and email form. Review the information you request before sharing it.
- Save and copy the code generated by the configurator. Use the complete code because it includes widget identifiers and configuration.
- Add it to your site and test the published page with microphone access allowed.
contactship-widget component and a widget embed view. If your site builder blocks scripts or iframes, check its custom-code options.
Test the experience
Check widget opening, the selected agent, the form, microphone access, and call completion. Inspect the widget’s call log and the agent’s analysis. A working preview does not prove the host site allows audio or embedded content. Maximum duration is capped by the plan. The widget provides a browser voice conversation; it does not by itself create a WhatsApp channel or text-chat inbox.Frequently asked questions
Why can’t the agent hear me?
Why can’t the agent hear me?
Check browser permission, the selected microphone, and host-site audio restrictions.
Where can I inspect conversations?
Where can I inspect conversations?
Open the widget’s calls or the main call log.
Do I need an inbound phone number?
Do I need an inbound phone number?
For browser voice conversations, the widget uses a web call.