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Change history records changes in audited organization features. It is enabled on request and requires audit.read. It does not recover changes made before the module was enabled.

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Review changes

  1. Open Team Members and select History.
  2. Choose the last 7, 30 or 90 days. The initial period is 30 days.
  3. Filter by record type and action: create, update or delete.
  4. Review when, who, what and changed fields. Use pagination for more results.
The type filter includes members, roles, teams, invitations, agents, numbers, channels, inbox tags, quick replies, text agents and message campaigns. This does not mean every platform activity is recorded.

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Interpret results

The change column shows fields recorded for that modification. Actions can come from a person, an integration or the system; not every action has a person as its author. Empty results can reflect the period, filters, no changes or changes made before activation. They do not prove that a record was never modified.

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What this screen does not provide

History is not a trash bin or an undo function. It does not replace call logs, conversations or automation execution history. If history fails to load, reload and keep the organization, filters and error time for support.

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Frequently asked questions

The organization needs the module enabled and your role must include audit.read. Access to members alone is insufficient.
History begins when the module is enabled. It does not automatically reconstruct previous changes.
This screen displays changes and does not offer restoration. Check recovery options in the relevant feature.

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See also