What to include
Do not send passwords, API keys, tokens or full payment card details. Use identifiers and redact secrets.
Before contacting support
- Check the active organization.
- Check that your role permits the action and the module is enabled.
- Record the exact error and reproduction steps.
- Before repeating a message, call or payment, check its status: a screen error does not prove the operation failed.
Request module access
Explain what you need to accomplish and which organization will use it. Contact center, routing, agenda, tasks and history can require specific activation. Asking about availability does not activate a module automatically.Support request template
Frequently asked questions
Where should I report an app error?
Where should I report an app error?
Email support with your organization and reproduction steps. Include the identifier if a call or conversation is affected.
Do I need to send my API key for integration support?
Do I need to send my API key for integration support?
No. Share the method, path, time and response without secrets. Identifiers help locate the request.
Why is a documented section missing from my organization?
Why is a documented section missing from my organization?
Availability may depend on activation, plan or permissions. Review Roles and permissions and ask about the module.