Voice
Recorded catalog previews do not demonstrate these settings. Publish and test to hear them.
Conversation
Response speed and Interruption sensitivity offer 0, 0.25, 0.5, 0.75, and 1, defaulting to 1. Lower response speed waits longer before answering; lower interruption sensitivity makes it harder to interrupt the agent. Change one control at a time and test realistic pauses. Opening delay ranges from 0 to 5 seconds in one-second steps. Maximum call duration starts at one minute and cannot exceed the plan cap: Free 3, Starter 7, Pro 30, Growth and Enterprise 60 minutes. Boosted words lists product or place names the agent should recognize; Enter adds a word.Inbound context
The optional inbound webhook obtains context through POST. Its returned keys become prompt variables and override matching native context keys. Timeout is 1,000–7,000 ms, default 3,000; the call continues without that response if the timeout is reached. This is separate from outgoing post-call notifications.
Invalid numeric context values prevent saving and publishing until corrected.
Fallback voices and agent guidelines
Choose fallback voices for voice availability problems; the editor has no configurable fallback priority order. Guideline switches cover AI disclosure when asked, conversational or default personality, confirmation by repetition, empathy, NATO phonetic spelling, natural filler words, scope boundaries, flexible matching, and speech normalization. Conversational and default personality are mutually exclusive. These are fixed switches; business-specific rules belong in the prompt. Danger zone contains permanent agent deletion for roles withagents.delete.
Frequently asked questions
Can Enterprise exceed 60 minutes?
Can Enterprise exceed 60 minutes?
The editor’s Enterprise cap is 60 minutes. It does not allow overriding the plan limit.
Why won’t the draft save?
Why won’t the draft save?
Check red numeric fields in Inbound context and resolve the out-of-range value.
Does the agent remember earlier calls automatically?
Does the agent remember earlier calls automatically?
Enable and configure call history or the last transcript when the agent needs that context.
Can I set context for one inbound number only?
Can I set context for one inbound number only?
The editor configures it for the agent; it has no per-number or per-schedule context setting.