What to compare
Review agents, members, contacts, campaigns, widgets, numbers, channels and API access. A credit balance does not replace a plan allowance or enable an add-on.
Actual duration also depends on the agent’s configured maximum and how the call ends. Choosing a higher plan cap does not force the agent to use it all.
Subscription, consumption and add-ons
The subscription defines your plan. Credits cover consumption at applicable rates. Add-ons require specific enablement. Review all three before planning a campaign. To change plans, open Plans, compare options and review the amount and terms in the confirmation. For payments, invoices and renewal, use Billing.Reaching a limit
The app can block creating or using a feature. Check which allowance was reached and the active plan. Buying credits does not automatically increase agent or member limits.Frequently asked questions
Do more credits mean more available agents?
Do more credits mean more available agents?
No. Agent allowances belong to the plan; credits cover consumption.
Why does a call end before my plan maximum?
Why does a call end before my plan maximum?
Check the agent maximum and the call’s disconnect reason. The plan cap is an upper limit.
Where are current prices shown?
Where are current prices shown?
In Plans and the operation confirmation. Rates can vary by call type and outcome.