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Google Sheets connects through Google authorization. Configured automations can work with spreadsheets accessible to that account.

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Connect and use

  1. Open Integrations → Google Sheets and choose Connect with Google.
  2. Select an account with access to the file and complete authorization.
  3. In an inbox automation, choose the add-row or update-row action.
  4. Select the connection and sheet, and map event data to columns.
  5. For updates, review how the existing row is identified.
  6. Run a controlled test and inspect both the sheet and execution result.

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Add versus update

Adding creates a row. Updating must identify an existing row according to configuration. Use a stable contact or conversation identifier to avoid ambiguous matches. Connecting an account does not automatically export every contact or create bidirectional synchronization. Each action depends on its configured event, conditions and columns.

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Common problems

If a sheet is missing, check the account and file permissions. For duplicate rows, check repeated events or whether you chose add instead of update. Before replaying a failed automation, review steps that already completed.

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Frequently asked questions

No. Configure the actions that write rows and the events that trigger them.
An add action can repeat on each event or retry. Review the trigger and update-matching criteria.
Columns must match your action mapping. Test one row before enabling the flow.

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See also