Call webhook payload

Receive a JSON POST after call analysis. Configure the voice agent’s outgoing URL in Advanced → Post-call and publish. This contract covers browser tests, phone calls, campaigns, and widgets.

Configure and troubleshoot

Set the destination, run a test, and inspect delivery attempts.

Choose another webhook

Inbound context, conversations, and follow-up closure have different contracts.

When delivery happens

The conversation ends

Ending the call does not immediately provide its analyzed result.

Analysis becomes available

ContactShip prepares summary, extracted fields, transcript, and call result. If the agent has evaluations, delivery can wait for their results.

Your receiver accepts the event

ContactShip posts the body below. Persist accepted work and return HTTP 2xx within 30 seconds; process longer workflows asynchronously.

Payload structure

The top-level body is { "data": { ... } }. It has no required event or webhook event ID. A test call can have an associated contact; the presence of a contact controls the extra fields.

Situation	`data.contact`	Extra call fields	`data.campaign`
Web call without a contact	Omitted	Omitted	`{}`
Web call with an associated contact	Included	Included; phone values may be empty	`{}`
Registered phone call with a contact	Included	Included	`{}` unless a campaign call
Campaign call	Included when available	Included when associated	Campaign details

Extra call fields are call_result, from_number, to_number, and call_additional_data. See Call types for each origin and the distinction between type, state, and result.

Field reference

Expand an object to inspect its fields. Optional context can be omitted; some stored values can be null or empty.

object

Agent associated with the call.

Mostrar data.agent

string

ContactShip agent ID.

string

Agent name.

string

Agent language.

string

Voice identifier.

object

Organization context when available. Contains name, email, and country; no organization ID.

object

Call result. Handle a missing block if context could not be retrieved.

Mostrar data.call

string

ContactShip call ID. Match it to data.call_id from the call-creation response.

string

Origin of the call: test_web_call, test_phone_call, api_call, platform_contact_call, campaign_call, inbound_call, widget_web_call, or web_call.

string

At this stage normally ended or failed. An unanswered call can be ended; check call_result when present.

number | string

Seconds. Normalize with Number(value) and validate before calculations.

number

Unix time in milliseconds; 0 can indicate unavailable data.

number

Unix time in milliseconds; 0 can indicate unavailable data.

string

Why the call disconnected, for example user_hangup, call_transfer, max_duration_reached, no_answer, or failed.

string

Recording URL when available. Empty does not mean a recording exists.

string

Plain conversation text; may be empty.

object[]

Structured transcript messages, including role, content, and word timing when available.

object[]

Transcript including tool activity when available. Entries can have different shapes.

object

Post-call analysis and optional evaluation results.

Mostrar call_analysis

string

Conversation summary.

string

Detected sentiment when available.

object

Your configured extraction fields. Define their keys and types in the voice agent’s post-call settings; a missing key is not a false value.

boolean

Whether analysis judged the call’s goal successful. This does not mean every downstream action succeeded.

boolean

Whether voicemail was detected.

object[]

Present when configured evaluations produced results. An absent array can mean no criteria or unavailable results. unknown means the criterion was evaluated but could not be determined.

Mostrar evaluation_results

string

Evaluation key.

string

Evaluation name.

string

success, failure, or unknown.

string

Explanation of the result.

string

Supporting transcript excerpt; may be empty.

number | null

Score when provided; otherwise null.

string

Only in the contact-associated branch. Examples: answered, no_answer, voicemail, failed. Omission is not evidence that the call was answered.

string | null

Only in the contact-associated branch. Source number from the call record; can be empty for web calls.

string | null

Only in the contact-associated branch. Destination number from the call record; can be empty for web calls.

object | null

Only in the contact-associated branch. Additional data saved for this call-contact relationship; usually {} when none exists. Not an automatic copy of every prompt variable or metadata value.

object

Present when a contact is associated and its context is available.

Mostrar data.contact

string

ContactShip contact ID.

string

Contact name.

string | null

Contact phone; may be empty for web registrations.

string | null

Contact email when available.

string | null

Contact country when available.

object | array | null

Properties stored on the contact, separate from per-call additional data.

number

Attempts from the campaign-contact relationship; defaults to 0 outside campaigns. Not the contact’s lifetime call count.

string

Campaign-contact status, when available. Separate from data.call.call_status.

object | null

Data from the campaign-contact relationship, when available.

object

Campaign context for campaign_call. Normally {} for other types; can be omitted if unavailable.

Mostrar data.campaign

string

Campaign name.

string

Campaign description.

string

Campaign start time when available.

string

Campaign status.

Examples by call type

These are illustrative bodies using fictional data, not captured customer calls. Select the scenario to compare fields. They show one possible result; missing and empty values remain possible.

Web tests
Phone
Campaign
Widget and web
Results

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "call_type": "test_web_call",
      "duration": 45
    },
    "campaign": {}
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "",
      "to_number": "",
      "call_additional_data": {},
      "call_type": "test_web_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "+15555550101",
      "to_number": "+15555550102",
      "call_additional_data": {
        "referencia": "demo"
      },
      "call_type": "test_phone_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "+15555550102",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "+15555550101",
      "to_number": "+15555550102",
      "call_additional_data": {
        "referencia": "demo"
      },
      "call_type": "api_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "+15555550102",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "+15555550101",
      "to_number": "+15555550102",
      "call_additional_data": {
        "referencia": "demo"
      },
      "call_type": "platform_contact_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "+15555550102",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "+15555550102",
      "to_number": "+15555550101",
      "call_additional_data": {},
      "call_type": "inbound_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "+15555550102",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

Campaign

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "+15555550101",
      "to_number": "+15555550102",
      "call_additional_data": {},
      "call_type": "campaign_call"
    },
    "campaign": {
      "description": "Ejemplo",
      "name": "Campaña demo",
      "start_at": "2026-09-07T16:00:00Z",
      "status": "ACTIVE"
    },
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "+15555550102",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 2,
      "call_status": "completed",
      "contact_data": {
        "referencia": "campaign-demo"
      }
    }
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "call_type": "widget_web_call",
      "duration": 45
    },
    "campaign": {}
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "call_result": "answered",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "duration": 45,
      "from_number": "",
      "to_number": "",
      "call_additional_data": {},
      "call_type": "widget_web_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false
      },
      "disconnection_reason": "user_hangup",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "call_type": "web_call",
      "duration": 45
    },
    "campaign": {}
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Conversación de ejemplo.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {
          "interes": "alto"
        },
        "call_successful": true,
        "in_voicemail": false,
        "evaluation_results": [
          {
            "key": "saludo",
            "name": "Saludo inicial",
            "result": "success",
            "rationale": "El agente saluda.",
            "quote": "Hola.",
            "score": null
          }
        ]
      },
      "disconnection_reason": "user_hangup",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796845000,
      "transcript": "Agent: Hola.\nUser: Hola.",
      "transcript_object": [
        {
          "role": "agent",
          "content": "Hola.",
          "words": []
        },
        {
          "role": "user",
          "content": "Hola.",
          "words": []
        }
      ],
      "transcript_with_tool_calls": [],
      "call_type": "test_web_call",
      "duration": 45
    },
    "campaign": {}
  }
}

{
  "data": {
    "agent": {
      "agent_id": "11111111-1111-4111-8111-111111111111",
      "name": "Demo agent",
      "language": "es-419",
      "voice": "voice-demo"
    },
    "organization": {
      "country": "Mexico",
      "email": "equipo@example.com",
      "name": "Demo organization"
    },
    "call": {
      "call_id": "22222222-2222-4222-8222-222222222222",
      "call_status": "ended",
      "call_analysis": {
        "call_summary": "Sin respuesta.",
        "user_sentiment": "Neutral",
        "custom_analysis_data": {},
        "call_successful": false,
        "in_voicemail": false
      },
      "disconnection_reason": "no_answer",
      "call_result": "no_answer",
      "recording_url": "https://example.com/recording.wav",
      "start_timestamp": 1788796800000,
      "end_timestamp": 1788796800000,
      "transcript": "",
      "transcript_object": [],
      "transcript_with_tool_calls": [],
      "duration": 0,
      "from_number": "+15555550101",
      "to_number": "+15555550102",
      "call_additional_data": {
        "referencia": "demo"
      },
      "call_type": "api_call"
    },
    "campaign": {},
    "contact": {
      "contact_id": "33333333-3333-4333-8333-333333333333",
      "country": "Mexico",
      "email": "persona@example.com",
      "full_name": "Demo contact",
      "phone_number": "+15555550102",
      "additional_data": {
        "segmento": "demo"
      },
      "call_attempts": 0
    }
  }
}

Correlation and missing data

Store the call ID from creation. This webhook does not forward metadata, a separate event ID, direction, organization ID, campaign ID, call price, or agent version as dedicated fields.
Use data.call.call_analysis.custom_analysis_data for fields you configure in Post-call. Use your own ID mapping to recover CRM context.
Missing evaluation_results can mean no evaluations were assigned or no results became available. unknown is an evaluation result, not a missing evaluation.
A call without a recorded call row may have no final webhook. This can affect inbound calls that never connect.
For an unanswered call, use call_result when present. call_status: "ended" alone does not mean someone answered.

Delivery and retries

The sender uses Content-Type: application/json, a 30-second timeout, and accepts HTTP 2xx. It can follow up to three redirects. Queue retries and manual retries can deliver the same call again. Use durable processing state keyed by call ID and action. Persist accepted work before acknowledging it, retry failed actions independently, and avoid duplicating completed external operations. A generic HTTP success response does not prove your business action finished. The sender does not add the lead-routing x-contactship-signature header. Do not reuse another webhook’s signing contract. Keep API keys on your server; an API key is not automatically sent to your webhook URL.

Inspect an actual delivery

Open Calls → Webhooks and select the event. Compare destination, attempts, response, and raw data with your receiver. The event ID shown in that screen helps support investigate; it is not automatically present in the HTTP body. The current voice editor has no sample-payload test button. Publish the URL and make a controlled test call. Receiver workflows can perform real actions during tests.

Automate follow-ups

Map analysis into a task, CRM update, or another attempt.

Retrieve a call

Query a recorded call by its ContactShip ID.

Documentación API

Voz

WhatsApp (WABA)

Canales y conversaciones

Organización

Agentes

Contactos

Eventos

Etiquetas

Llamadas

Tareas

Números de teléfono

Configure and troubleshoot

Choose another webhook

When delivery happens

Payload structure

Field reference

Examples by call type

Correlation and missing data

Delivery and retries

Inspect an actual delivery

Automate follow-ups

Retrieve a call

Configure and troubleshoot

Choose another webhook

​When delivery happens

​Payload structure

​Field reference

​Examples by call type

​Correlation and missing data

​Delivery and retries

​Inspect an actual delivery

Automate follow-ups

Retrieve a call

When delivery happens

Payload structure

Field reference

Examples by call type

Correlation and missing data

Delivery and retries

Inspect an actual delivery