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About Credits

Credits are the currency within ContactShip that allow you to make calls and use our AI voice agents. Each call or interaction consumes credits based on its duration and type.

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Managing Credits

View Balance

Check your current credit balance directly from your dashboard or organization settings.

Purchase Credits

Buy credit packages that best suit your communication volume needs.

Usage History

Track how and when your credits are being used across different features.

Auto-recharge

Set up automatic credit purchases to ensure uninterrupted service.

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Credit Usage

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Monitoring Usage

Keep track of your credit consumption through:

1

Dashboard Overview

View your current balance and recent usage directly on your main dashboard.

2

Detailed Reports

Access comprehensive reports showing credit usage by:

  • Campaign
  • Channel
  • Time period
  • Agent type
3

Usage Alerts

Set up notifications for:

  • Low credit balance
  • High usage patterns
  • Automatic recharge events

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Best Practices

Credit Management Tips

  • Monitor usage patterns to predict credit needs
  • Set up alerts before credits run low
  • Review detailed reports to optimize usage
  • Consider automatic recharge for uninterrupted service

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Plans & Credits

ContactShip offers flexible plans to suit different business needs. Credits never expire, making our system highly adaptable for businesses of all sizes.

Free

  • No monthly commitment
  • Basic features and limits
  • Pay-as-you-go credit purchases
  • Perfect for testing the platform

Starter

  • $30 USD monthly credit preload
  • Enhanced features and capabilities
  • Bonus credit value on features
  • Increased usage limits

Pro

  • $150 USD monthly credit preload
  • Advanced features access
  • Further reduced feature costs
  • Higher usage limits

Enterprise

  • Custom credit arrangements
  • Lowest feature costs
  • Early access to new features
  • Premium support
  • Custom limits and capabilities

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Credit Flexibility

No Expiration: Credits never expire, allowing you to accumulate and use them at your own pace

Additional Purchases: Buy extra credits anytime, regardless of your plan

Plan Benefits: Higher tier plans offer better rates and increased capabilities

Scalable Solution: Suitable for small businesses to large enterprises

All plans allow additional credit purchases as needed. Contact our support team for detailed pricing information and enterprise solutions.