🕵️‍♂️ Set the identity of your agent. Give it an identity according to your needs.

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Steps to Configure Agent Identity

  1. System Agent Name: This name will be used to identify the agent on the platform.

    • Example: Sales Agent #1

  2. Call Agent Name: Name of the agent on calls.

    • Example: Alex

  3. Select Voice: Select the voice you want the agent to use during calls.

    • Example: Max

  4. Select Language: Choose the language the agent will use to communicate.

    • Example: Spanish (Latin America)

  5. Ambient Sound: Select the ambient sound you prefer to hear in the background during calls.

    • Toggle the switch to enable or disable.

  6. Interruption Sensitivity: If the interruption is active, the agent could be interrupted by the user. If not, the agent will speak all his line without being stopped by the user.

    • Toggle the switch to enable or disable.

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Example Configuration

Here is an example of how you might configure your agent:

  • System Agent Name: Vendedor #1
  • Call Agent Name: Alex
  • Select Voice: Max
  • Select Language: Spanish (Latin America)
  • Ambient Sound: Disabled
  • Interruption Sensitivity: Disabled

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Save Changes

Once you have configured the identity of your agent, click the Save Changes button to apply the settings.