Automations help you save time by automatically sending information about your agent’s calls to other services.

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Webhook URL

You can add a Webhook URL to receive notifications with details about the agent’s calls.

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How to Use the Webhook URL

  1. Add the Webhook URL:
    • Enter the URL where you want to receive the call information.
    • Example: https://xxx.example.com/
  2. Save Changes:
    • Click the Save Changes button to apply the settings.
Automations Configuration

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What Information is Sent

When a call is made, the following information is sent to the Webhook URL:
  • Contact Details: Name and phone number of the contact.
  • Organization: Information about the contact’s organization.
  • Call Data: Duration and timestamp of the call.
  • Audio: Recording of the call.
  • Transcription: Text version of the call.
  • Analysis: Insights like sentiment analysis or key points.

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Save Changes

After setting up the Webhook URL, click the Save Changes button to apply the settings.