​
What are Call Campaigns?

Call campaigns allow you to automate outbound calls at scale using our AI voice agents. Whether you need to reach hundreds or thousands of contacts, our platform ensures each conversation is natural and effective.

​
Campaign Types

Sales & Lead Generation

Qualify leads, schedule sales meetings, and follow up with prospects automatically.

Customer Support

Proactive outreach for support follow-ups, satisfaction surveys, and issue resolution.

Appointment Reminders

Reduce no-shows with automated appointment confirmations and rescheduling.

Collections

Handle payment reminders and collection calls professionally and consistently.

​
Setting Up a Campaign

1

Create Campaign

Navigate to the Campaigns section and click “New Campaign”. Define your campaign name and objectives.

2

Select or Create Agent

Choose an existing AI agent or create a new one specifically for this campaign. Configure the agent’s personality and conversation flow.

3

Upload Contacts

Import your contact list in CSV format or connect your CRM to automatically sync contacts.

4

Configure Settings

Set up campaign parameters:

  • Call schedule and time zones
  • Retry attempts for unanswered calls
  • Call concurrency
  • Campaign duration
5

Test and Launch

Run test calls to verify the agent’s performance, then launch your campaign.

​
Campaign Management

​
Real-time Monitoring

  • Track active calls and campaign progress
  • Listen to ongoing conversations
  • View real-time success metrics
  • Monitor agent performance

​
Analytics and Reporting

  • Call success rates
  • Conversation outcomes
  • Campaign performance metrics
  • Downloadable reports and transcripts

​
Best Practices

Campaign Optimization Tips

  • Start with a small test group to refine your approach
  • Schedule calls during appropriate business hours
  • Set realistic retry attempts for unanswered calls
  • Monitor and adjust based on performance data

Important Considerations

  • Ensure compliance with local calling regulations
  • Maintain up-to-date contact lists
  • Respect do-not-call preferences
  • Test thoroughly before scaling

​
Campaign Features

Smart Scheduling: Automatic time zone detection and optimal call timing

Dynamic Conversations: AI agents adapt their approach based on recipient responses

Instant Escalation: Transfer to human agents when needed

CRM Integration: Automatic contact sync and result updates

Custom Reporting: Detailed analytics and campaign insights

Ready to launch your first campaign? Contact our team for personalized guidance on campaign strategy and optimization.