The problem
Your customers call outside business hours and no one answers. Or your support team can’t keep up with the volume of incoming calls. Hiring more people is expensive and service quality varies.The solution
With ContactShip you can buy a phone number and assign it an AI agent that handles every incoming call 24 hours a day, 7 days a week. The agent answers questions, resolves issues, schedules appointments, and escalates to humans when needed.How to set it up step by step
Buy your phone number
Go to My Numbers and buy a local number. We currently have availability in 🇦🇷 Argentina, 🇲🇽 Mexico, 🇨🇴 Colombia, 🇨🇱 Chile, and 🇺🇸 United States. Payment is processed through Stripe and costs $10 USD/month.
Create a customer support agent
Go to Agents and create an agent with support instructions. For example: “You are a customer support assistant. Your goal is to resolve customer inquiries in a friendly and efficient way. If you can’t resolve something, offer to schedule a call with a human.”Configure their identity with name, tone, and personality that represent your company.
Assign the agent to the number
In My Numbers, click Manage Agent on your new number and select the agent you created. The number goes from offline to active instantly.
Configure tags (optional)
Create Call Tags to automatically classify calls: “Query resolved”, “Requires follow-up”, “Upset customer”, etc.
Result
- 24/7 support without hiring additional staff
- Every call answered on the first ring
- Personalized and consistent conversations
- Audio, transcription, and summary of every interaction
- Automatic tags to classify and filter calls
- Your human team only steps in when it’s really needed