> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-call: extraction, boards, and webhooks

> Configure structured extraction, evaluations, board placement, tags, and outgoing notifications.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Agents → Voice" permission="agents.read; agents.update to edit" />

Open **Advanced → Post-call**. The five sections are analysis data, evaluation criteria, contact board, call tags, and webhooks.

| Configuration                                   | When it applies                   |
| ----------------------------------------------- | --------------------------------- |
| Analysis extraction fields and outgoing webhook | After publishing the draft.       |
| Evaluation assignments, board, and call tags    | Immediately for subsequent calls. |

## Extract structured data

Choose **Add field** or open the full field list. The panel previews up to five fields and supports editing the complete array as JSON.

| Field setting   | Rules                                                                                              |
| --------------- | -------------------------------------------------------------------------------------------------- |
| Type            | Text (`string`), Options (`enum`), Yes/No (`boolean`), or Number (`number`).                       |
| Name            | Unique lowercase key using letters, numbers, and underscores, beginning with a letter.             |
| What to extract | A concrete instruction of up to 300 characters.                                                    |
| Choices         | For enums: at least two distinct, nonempty choices.                                                |
| Required        | Requests a value on every analyzed call; it does not create evidence absent from the conversation. |

For example, extract `requested_service` as text and `appointment_confirmed` as a boolean, explaining that merely discussing a time is not a confirmed booking. Review the transcript and tool result before interpreting extracted values as completed external actions.

**Edit as JSON** accepts an array with `type`, `name`, `description`, `required`, and enum `choices`. Valid edits update the draft. **Copy example for AI** provides the expected format for preparing fields elsewhere. Removing a field stops future extraction after publication and preserves previously collected data.

## Attach evaluations

Select active organization criteria from **Connected N/15**. An agent supports up to 15. Connecting or disconnecting requires `evaluation_criteria.update` as well as `agents.update` and applies immediately. Archived criteria are excluded from the picker. Evaluation results include success, failure, or unknown with supporting evidence.

## Assign a board and tags

Select one contact board or **No board**. After analysis of a call with an associated contact, the platform places its card on the assigned board and determines the stage from the transcript. Calls without a contact do not move a card. This section does not expose explicit stage-selection conditions.

Call tags classify the analyzed call using their descriptions and can notify selected members by email. They save immediately and are separate from contact tags.

## Configure the outgoing webhook

Enter an HTTPS URL that accepts POST, publish, then make a controlled test call and inspect **Calls → Webhooks**. The current editor has no sample-webhook test button. Outgoing agent notifications are delivered after analysis; there is no event selector for subscribing to call-start events here.

Inbound context webhooks live in **Advanced → Inbound context** and are used before the conversation. Do not configure them as outgoing notifications.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Where are extracted values?">
    Open the call’s Analysis → Extracted data. They also appear in outgoing call data.
  </Accordion>

  <Accordion title="Do evaluation assignments require publication?">
    No. They save immediately, as do tags and board assignments.
  </Accordion>

  <Accordion title="Can I extract a date as a special type?">
    There is no date type. Use text with an explicit requested format and handle missing or ambiguous information.
  </Accordion>

  <Accordion title="Why is my receiver getting no data?">
    Check the published URL, whether the call finished analysis, and delivery details in Calls → Webhooks.
  </Accordion>
</AccordionGroup>

## See also

* [Call tags](/en/voice-agents/call-tags)
* [Evaluations](/en/reports/evaluations)
* [Webhook reference](/api-reference/webhooks)