> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI-powered collections

> Automate collection calls and receive alerts when a debtor commits to pay.

## The problem

Your collections team has to call hundreds of debtors every month. Often they don't answer, calls are repetitive, and finding out about a payment commitment can take hours or days. It's hard to scale without hiring more people.

## The solution

With ContactShip you can launch **mass collection campaigns** where your AI agent negotiates with each debtor in a personalized way, and **notifies you instantly** when someone commits to pay.

The agent:

* Calls the debtor by name
* Informs them of the amount and concept of their debt
* Negotiates a payment commitment with a specific date
* Records everything discussed
* Sends you an email if they secure a commitment

## How to set it up step by step

<Steps>
  <Step title="Create a collections agent">
    Go to [Agents](/en/agents/overview) and create an agent with clear instructions. For example: *"You are a professional and respectful collections agent. Your goal is to inform the debtor about their outstanding debt and secure a payment commitment with a concrete date. Be firm but empathetic."*
  </Step>

  <Step title="Configure call tags">
    Create [Call Tags](/en/agents/call-tags) like:

    * **Payment commitment**: *"Use this tag when the debtor commits to a specific date to pay."*
    * **Refuses payment**: *"Use this tag when the debtor denies the debt or refuses to pay."*
    * **Asks for more time**: *"Use this tag when the debtor asks for an extension without committing to a date."*

    Enable **email notifications** on the tags that matter to you to find out instantly.
  </Step>

  <Step title="Set up your campaign">
    Go to [Campaigns](/en/campaigns/overview) and create a new campaign. Load your contacts with debt data (amount, concept, due date) as additional fields so the agent can use them in the conversation.
  </Step>

  <Step title="Launch and monitor">
    Calls run simultaneously. Every time a debtor commits, you'll receive an email with the tag, reason, and a direct link to the call.
  </Step>
</Steps>

## Result

* Hundreds of collection calls launched in **minutes**
* Each conversation **personalized** with debt data
* **Instant notifications** when there's a payment commitment
* Filter calls by tag to quickly see who committed
* Your team focuses only on cases that require human intervention

## Features used

* [AI Agents](/en/agents/overview)
* [Call campaigns](/en/campaigns/overview)
* [Call Tags](/en/agents/call-tags)