> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits

> Understanding and managing your ContactShip credits

## About Credits

Credits are the currency within ContactShip that allow you to make calls and use our AI voice agents. Each call or interaction consumes credits based on its duration and type.

## Managing Credits

<CardGroup cols={2}>
  <Card title="View Balance" icon="wallet">
    Check your current credit balance directly from your dashboard or organization settings.
  </Card>

  <Card title="Purchase Credits" icon="credit-card">
    Buy credit packages that best suit your communication volume needs.
  </Card>

  <Card title="Usage History" icon="clock-rotate-left">
    Track how and when your credits are being used across different features.
  </Card>

  <Card title="Auto-recharge" icon="rotate">
    Set up automatic credit purchases to ensure uninterrupted service.
  </Card>
</CardGroup>

## Credit Usage

<AccordionGroup>
  <Accordion title="Outbound Calls">
    Credits are consumed based on:

    * Call duration
    * AI agent interaction time
    * Call outcome (successful connection, voicemail, etc.)
  </Accordion>

  <Accordion title="Inbound Calls">
    Credit consumption varies by:

    * Length of conversation
    * AI processing requirements
    * Additional features used
  </Accordion>

  <Accordion title="Web Widget Calls">
    Credits are used for:

    * Browser-based calls
    * AI agent engagement
    * Call duration
  </Accordion>
</AccordionGroup>

## Monitoring Usage

Keep track of your credit consumption through:

<Steps>
  <Step title="Dashboard Overview">
    View your current balance and recent usage directly on your main dashboard.
  </Step>

  <Step title="Detailed Reports">
    Access comprehensive reports showing credit usage by:

    * Campaign
    * Channel
    * Time period
    * Agent type
  </Step>

  <Step title="Usage Alerts">
    Set up notifications for:

    * Low credit balance
    * High usage patterns
    * Automatic recharge events
  </Step>
</Steps>

## Best Practices

<Tip>
  **Credit Management Tips**

  * Monitor usage patterns to predict credit needs
  * Set up alerts before credits run low
  * Review detailed reports to optimize usage
  * Consider automatic recharge for uninterrupted service
</Tip>

## Plans & Credits

ContactShip offers flexible plans to suit different business needs. Credits never expire, making our system highly adaptable for businesses of all sizes.

<CardGroup cols={2}>
  <Card title="Free" icon="gift">
    * No monthly commitment
    * Basic features and limits
    * Pay-as-you-go credit purchases
    * Perfect for testing the platform
  </Card>

  <Card title="Starter" icon="rocket">
    * \$30 USD monthly credit preload
    * Enhanced features and capabilities
    * Bonus credit value on features
    * Increased usage limits
  </Card>

  <Card title="Pro" icon="building">
    * \$150 USD monthly credit preload
    * Advanced features access
    * Further reduced feature costs
    * Higher usage limits
  </Card>

  <Card title="Enterprise" icon="city">
    * Custom credit arrangements
    * Lowest feature costs
    * Early access to new features
    * Premium support
    * Custom limits and capabilities
  </Card>
</CardGroup>

## Credit Flexibility

<Check>
  **No Expiration**: Credits never expire, allowing you to accumulate and use them at your own pace
</Check>

<Check>
  **Additional Purchases**: Buy extra credits anytime, regardless of your plan
</Check>

<Check>
  **Plan Benefits**: Higher tier plans offer better rates and increased capabilities
</Check>

<Check>
  **Scalable Solution**: Suitable for small businesses to large enterprises
</Check>

<Note>
  All plans allow additional credit purchases as needed. Contact our [support team](../support) for detailed pricing information and enterprise solutions.
</Note>