> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings and profile

> Separate personal account data from organization settings. Review time zones, general information and assignment protection.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Settings → My Account / Organization" />

**Profile** contains your personal information. **Organization → General** contains shared settings for the active organization. Changing one does not replace the other's configuration.

## Personal profile

In **Settings → My Account → Profile**, review your name, email, phone, time zone, occupation and avatar. Password settings belong to your account.

Use your working time zone and review agent, channel or team time zones when their schedules differ. Do not assume editing your profile reconfigures every calendar.

## Organization information

**Settings → Organization → General** shows the organization's name, email, industry and country. You can also check its identifier and available account information.

Viewing this section requires `organization.read`; changes require organization editing access. Check the active organization before saving.

## Assignment protection

When available, conversation assignment protection restricts assignee changes in the inbox. It works alongside conversation-claim permissions and channel assignment rules. Configuration requires `organization.update`.

## Not yet available

The **Appearance** and **Notifications** settings sections are disabled. This does not disable tag or channel notifications: configure those in their respective modules.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does changing my profile change the company name?">
    No. Edit the shared name in **Organization → General**. Your personal name belongs to **Profile**.
  </Accordion>

  <Accordion title="Where is the organization ID requested by support?">
    Check the active organization’s general settings. Send the affected organization ID, not an API key.
  </Accordion>

  <Accordion title="Why can’t I change a conversation’s assignee?">
    Check assignment protection and your permissions for that conversation. An administrator can review your role and channel rules.
  </Accordion>
</AccordionGroup>

## See also

* [Roles and permissions](/en/organization/roles-and-permissions)
* [Channel settings](/en/messages/channel-settings)
* [Support](/en/get-started/support)