> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Members and invitations

> Invite people, review pending invitations and change organization roles. Resolve expired links, email mismatches and plan limits.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Settings → Organization → Team Members" permission="team_member.read" />

Each member signs in with their own account and has an organization role. Invite people through **Team Members**; adding a CRM contact does not grant app access.

## Invite a person

1. Check the active organization and open **Team Members**.
2. Start an invitation, enter the email and choose the intended role.
3. Review pending invitations. The recipient must open the link using the account with the invited email.
4. After acceptance, check that the person appears among active members with the correct role.

Inviting requires `team_member.create`. Member limits depend on the plan; check **Plans** if the app blocks new invitations.

## Manage access

| Action                               | Permission           |
| ------------------------------------ | -------------------- |
| View members and pending invitations | `team_member.read`   |
| Invite                               | `team_member.create` |
| Change roles                         | `team_member.update` |
| Remove a member                      | `team_member.delete` |

Change roles from the list, including several selected members. Review the affected people before confirming: roles change what they can see and do.

An invitation can be pending, accepted, revoked or expired. Resending an invitation does not mean it has been accepted.

## Acceptance problems

| Situation                      | What to do                                           |
| ------------------------------ | ---------------------------------------------------- |
| Expired or canceled invitation | Ask an administrator for a current invitation.       |
| Email mismatch                 | Sign in with the email that received the invitation. |
| Already a member               | Select the organization in your account.             |
| Member limit reached           | An administrator must review the plan allowance.     |
| Invite button missing          | Check permission to create members.                  |

History appears when **Change history** is enabled for the organization and your role includes `audit.read`.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I belong to several organizations?">
    Yes. Access is managed per organization. Check the active organization before inviting people or changing roles.
  </Accordion>

  <Accordion title="Why can’t I accept with another email?">
    The invitation is tied to its recipient email. Use that account or request a new invitation addressed to the correct email.
  </Accordion>

  <Accordion title="Does an invitation grant access to everything?">
    Access depends on the role and its scopes. Review [Roles and permissions](/en/organization/roles-and-permissions).
  </Accordion>
</AccordionGroup>

## See also

* [Roles and permissions](/en/organization/roles-and-permissions)
* [Teams](/en/organization/teams)
* [Plans and limits](/en/billing/plans)