> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Change history

> Find who created, edited or deleted records. Filter change history by period, action and record type.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Settings → Organization → Team Members → History" permission="audit.read" addon="Change history" />

Change history records changes in audited organization features. It is enabled on request and requires `audit.read`. It does not recover changes made before the module was enabled.

## Review changes

1. Open **Team Members** and select **History**.
2. Choose the last 7, 30 or 90 days. The initial period is 30 days.
3. Filter by record type and action: create, update or delete.
4. Review when, who, what and changed fields. Use pagination for more results.

The type filter includes members, roles, teams, invitations, agents, numbers, channels, inbox tags, quick replies, text agents and message campaigns. This does not mean every platform activity is recorded.

## Interpret results

The change column shows fields recorded for that modification. Actions can come from a person, an integration or the system; not every action has a person as its author.

Empty results can reflect the period, filters, no changes or changes made before activation. They do not prove that a record was never modified.

## What this screen does not provide

History is not a trash bin or an undo function. It does not replace call logs, conversations or automation execution history.

If history fails to load, reload and keep the organization, filters and error time for support.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why is History missing?">
    The organization needs the module enabled and your role must include `audit.read`. Access to members alone is insufficient.
  </Accordion>

  <Accordion title="Can I see changes made before activation?">
    History begins when the module is enabled. It does not automatically reconstruct previous changes.
  </Accordion>

  <Accordion title="Can I restore a deleted record here?">
    This screen displays changes and does not offer restoration. Check recovery options in the relevant feature.
  </Accordion>
</AccordionGroup>

## See also

* [Members](/en/organization/members)
* [Roles and permissions](/en/organization/roles-and-permissions)
* [Support](/en/get-started/support)