> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is ContactShip?

> Understand voice, messaging, CRM, human service, and organization add-ons.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="ContactShip" />

ContactShip combines AI agents, customer conversations, calls, and contact management in one organization workspace. Use voice agents for phone or browser conversations, text agents for supported messaging channels, and human members for service that needs a person.

## Choose a starting point

| Goal                                | Start with                                                    |
| ----------------------------------- | ------------------------------------------------------------- |
| Make or answer a first AI call      | Create and test a voice agent, then configure a number.       |
| Answer WhatsApp with AI             | Connect WhatsApp and assign a text agent in channel settings. |
| Work with your team in an inbox     | Configure channel assignment, roles, and reply settings.      |
| Call a contact list                 | Prepare a voice campaign with contacts, agent, and schedule.  |
| Send WhatsApp campaigns             | Prepare an approved template, channel, and recipients.        |
| Keep customer context together      | Contacts, properties, tags, boards, and tasks.                |
| Receive browser voice conversations | Embed a web call widget.                                      |

## Understand availability

Features depend on plan limits, role permissions, and organization configuration. Softphone, Contact center, lead routing, Agenda, and Automation Rules have separate activation requirements described on their pages. Text-agent and inbox access can vary by organization; contact support if a documented entry is missing.

The new-channel dialog currently connects WhatsApp Business. Instagram and Messenger are marked coming soon. A coming-soon option is not an available connection.

Subscriptions and usage credits serve different purposes: the plan sets features and limits, while usage consumes the organization’s balance. Purchased phone numbers have their own monthly subscription. Review current amounts in Billing and Plans before purchasing.

## Work within an organization

Agents, contacts, channels, numbers, credits, and integrations belong to the selected organization. Invite members and assign roles with the permissions they need. Teams organize people, hierarchy, and schedules; a team leader is not automatically an organization administrator.

## Use this documentation

Each product guide identifies its location and relevant availability requirements, describes the workflow, and includes common problems. API pages describe external integration contracts. The in-app assistant can help find records and actions, but an action’s confirmation and result determine what actually happened.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Do I need both voice and text agents?">
    No. Start with the channel and task you need. A voice agent does not automatically become a WhatsApp agent.
  </Accordion>

  <Accordion title="Why is a feature missing?">
    Check organization, plan, permissions, and any required add-on on that feature’s page.
  </Accordion>

  <Accordion title="Can I connect a custom system?">
    Use supported integrations, agent HTTP tools, webhooks, or the documented API as appropriate.
  </Accordion>
</AccordionGroup>

## See also

* [First call](/en/get-started/first-call)
* [First WhatsApp agent](/en/get-started/first-whatsapp)
* [Concepts](/en/get-started/concepts)
* [Support](/en/get-started/support)