> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact tags

> Create CRM tags and apply them to contacts for filtering and bulk operations. Distinguish contact, inbox and call tags.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Settings → Contact Management → Contact Tags" permission="tags.read" />

Contact tags classify CRM records. Use them to filter searches and select groups of contacts. Tags are managed per organization.

## Create and apply

1. Open **Settings → Contact Management → Contact Tags**.
2. Create a tag with a recognizable name and color.
3. Return to **Contacts** and apply it through the contact's tag cell.
4. For multiple contacts, select rows and use the add or remove tag actions.

Creating, editing and deleting require their respective tag permissions. Editing contacts also depends on your CRM access.

## Three tag types

| Type         | Classifies              | Managed in                |
| ------------ | ----------------------- | ------------------------- |
| Contact      | Person or CRM record    | Contact Tags              |
| Conversation | One inbox conversation  | Settings → Inbox → Tags   |
| Call         | Call content or outcome | Voice agent configuration |

Using the same name in two catalogs does not synchronize tags. A text agent's **Tag conversation** tool uses inbox tags.

## Filter and process lists

Filter **Contacts** by tags and check your selection before starting a bulk action. Operations on many contacts can appear as background jobs. Wait for the result before repeating them.

## Remove a tag

Removing a tag from one contact and deleting it from the catalog are different actions. To reclassify one person, remove that contact association. Before deleting a catalog tag, review rules and integrations that use it.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can a tag apply to several contacts?">
    Yes. It is a reusable classification within the organization. Apply it to the relevant contacts.
  </Accordion>

  <Accordion title="Why is it missing from the Tag conversation tool?">
    That tool uses a separate catalog. Create the tag in **Settings → Inbox → Tags** to use it for conversations.
  </Accordion>

  <Accordion title="Does removing a tag delete the contact?">
    No. Removing an association changes classification. Deleting a contact is a separate action.
  </Accordion>
</AccordionGroup>

## See also

* [Contacts and properties](/en/contacts/contacts-and-properties)
* [Inbox quick replies and tags](/en/messages/quick-replies-and-tags)
* [Call tags](/en/voice-agents/call-tags)