> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call log and details

> Filter calls, inspect transcripts and analysis, and export results.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Calls" permission="calls.read" />

## Find a call

Open **Calls** and combine date, type, status, handler, tag, and dynamic-field filters. Clear filters if an expected record is missing and check the active organization.

| Status       | Meaning                                                                         |
| ------------ | ------------------------------------------------------------------------------- |
| `completed`  | The call ended; inspect its analysis to determine whether it met the objective. |
| `pending`    | Processing or execution is pending.                                             |
| `no_answer`  | Nobody answered.                                                                |
| `voice_mail` | Voicemail was detected.                                                         |
| `incomplete` | Execution was incomplete.                                                       |
| `failed`     | An error occurred; open the details to investigate.                             |

## Inspect the details

1. Open the call. Confirm its contact, agent, date, duration, and type.
2. Read the conversation and tool invocations in **Transcript**. An invocation alone does not prove an external operation succeeded; inspect the tool result.
3. In **Analysis**, review the summary, sentiment, objective completion, disconnection reason, and configured extraction fields.
4. Review evaluation criteria, human ratings, and call tags. Edit the agent to change what future calls analyze.
5. Inspect the cost breakdown when available. Conversation duration and charges are different measures.

Analysis may appear after the conversation ends. A completed call does not necessarily mean a sale or a passing evaluation. `max_duration_reached` indicates a duration cutoff; `call_transfer` indicates a transfer.

## Export

Apply filters, then export the list as **XLSX** or **CSV**. Keep the date range and filters when comparing the file with another report. To report an incident, share the call ID and expected behavior; avoid sending full transcripts unless needed.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why is analysis missing?">
    Processing may still be underway, or there may be insufficient conversation. Check the status and reopen the record.
  </Accordion>

  <Accordion title="Are these contact tags?">
    No. Call tags classify calls; contact tags classify CRM records.
  </Accordion>

  <Accordion title="Where can I inspect delivery failures to my system?">
    In **Calls → Webhooks**. Call outcomes and webhook delivery are independent.
  </Accordion>
</AccordionGroup>

## See also

* [Webhooks](/en/calls/webhooks)
* [Dashboard](/en/reports/dashboard)