> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and limits

> Compare plan limits, maximum call duration and feature access. Distinguish subscriptions, credits and add-ons.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Plans" />

In **Plans**, review options for the active organization. The app's comparison shows current prices, features and limits. Menu access depends on role and is available to owners, administrators and moderators.

## What to compare

Review agents, members, contacts, campaigns, widgets, numbers, channels and API access. A credit balance does not replace a plan allowance or enable an add-on.

| Plan       | Call-duration cap in the configurator |
| ---------- | ------------------------------------- |
| Free       | 3 minutes                             |
| Starter    | 7 minutes                             |
| Pro        | 30 minutes                            |
| Growth     | 60 minutes                            |
| Enterprise | 60 minutes                            |

Actual duration also depends on the agent's configured maximum and how the call ends. Choosing a higher plan cap does not force the agent to use it all.

## Subscription, consumption and add-ons

The subscription defines your plan. Credits cover consumption at applicable rates. Add-ons require specific enablement. Review all three before planning a campaign.

To change plans, open **Plans**, compare options and review the amount and terms in the confirmation. For payments, invoices and renewal, use **Billing**.

## Reaching a limit

The app can block creating or using a feature. Check which allowance was reached and the active plan. Buying credits does not automatically increase agent or member limits.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Do more credits mean more available agents?">
    No. Agent allowances belong to the plan; credits cover consumption.
  </Accordion>

  <Accordion title="Why does a call end before my plan maximum?">
    Check the agent maximum and the call’s disconnect reason. The plan cap is an upper limit.
  </Accordion>

  <Accordion title="Where are current prices shown?">
    In **Plans** and the operation confirmation. Rates can vary by call type and outcome.
  </Accordion>
</AccordionGroup>

## See also

* [Credits and payments](/en/billing/credits-and-payments)
* [Support](/en/get-started/support)