> ## Documentation Index
> Fetch the complete documentation index at: https://docs.contactship.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits and payments

> Review balance, usage, payment methods and invoices. Distinguish credits, subscriptions and number charges.

export const Availability = ({lang = 'es', plan, addon, permission, route, status}) => {
  const L = lang === 'en' ? {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permission',
    route: 'Where',
    status: 'Status',
    addonNote: 'enabled on request',
    allPlans: 'All plans',
    beta: 'Beta',
    nuevo: 'New',
    soon: 'Coming soon'
  } : {
    plan: 'Plan',
    addon: 'Add-on',
    permission: 'Permiso',
    route: 'Dónde',
    status: 'Estado',
    addonNote: 'se activa a pedido',
    allPlans: 'Todos los planes',
    beta: 'Beta',
    nuevo: 'Nuevo',
    soon: 'Próximamente'
  };
  const items = [];
  if (plan) items.push([L.plan, plan]);
  if (addon) items.push([L.addon, `${addon} · ${L.addonNote}`]);
  if (permission) items.push([L.permission, permission]);
  if (route) items.push([L.route, route]);
  if (status) items.push([L.status, L[status] || status]);
  return <div style={{
    display: 'flex',
    flexWrap: 'wrap',
    gap: '6px 22px',
    padding: '12px 16px',
    margin: '4px 0 24px',
    border: '1px solid rgba(2, 82, 255, 0.28)',
    borderLeft: '3px solid #0252ff',
    borderRadius: '8px',
    background: 'rgba(2, 82, 255, 0.05)',
    fontSize: '13.5px',
    lineHeight: '1.5'
  }}>
      {items.map(([k, v]) => <div key={k} style={{
    display: 'flex',
    gap: '6px',
    alignItems: 'baseline'
  }}>
          <span style={{
    fontSize: '10.5px',
    fontWeight: 600,
    letterSpacing: '0.07em',
    textTransform: 'uppercase',
    opacity: 0.65
  }}>{k}</span>
          <span style={{
    fontWeight: 500
  }}>{v}</span>
        </div>)}
    </div>;
};

<Availability lang="en" route="Billing" />

**Billing** brings together the organization balance, plan, payment methods, usage and purchases. Check the active organization before adding balance or changing payment methods.

## Review and add balance

The credit card shows balance in USD. Credit purchases are shown for plans other than Free. Choose an available pack or amount and review the total before confirming payment.

The app's amounts and rates are the reference for your account. Do not convert balance to minutes using one universal rate: cost depends on the operation and plan.

## Payment methods and automatic top-ups

Manage cards in payment methods. If configuring automatic debit or top-ups, check the triggering threshold and amount. A saved card does not confirm a charge was approved.

## Understand charges

| Item             | What to review                         |
| ---------------- | -------------------------------------- |
| Plan             | Subscription, renewal and status       |
| Credits          | Purchases and consumption              |
| Incoming numbers | Active number subscriptions            |
| Invoices         | Date, amount and item on each document |

Call details show products charged for that interaction. Usage limits and billing are separate controls.

## Failed payments

For a failed or overdue payment, review its status and payment method. Before paying again, check for pending or approved operations. If a completed payment does not match the balance, send support its reference without card details.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can’t I buy credits on Free?">
    The purchase card is not shown on Free. Review **Plans** for available options.
  </Accordion>

  <Accordion title="Does having balance guarantee a campaign can run?">
    Plan limits, configuration and campaign requirements also apply. Review the blocking reason.
  </Accordion>

  <Accordion title="Should I repeat a payment after a screen error?">
    Check its status first. If uncertain, send support the operation reference and time.
  </Accordion>
</AccordionGroup>

## See also

* [Plans](/en/billing/plans)
* [My numbers](/en/calls/my-numbers)
* [Support](/en/get-started/support)